Patient portals have the potential to simplify practice operations and reduce physician costs, but only if patients adopt and use them.
Here some of the key takeaways.
1. Physicians need to raise awareness about patient portal availability and benefits.
2. Patients still prefer hearing from physicians by phone, rather than through a portal, but younger patients are open to online appointment scheduling.
3. Almost half of patients report that their physician did not follow up with them after their visit. This is a significant opportunity for incentivizing patient portal usage.