Patients, as consumers in other industries have rising expectations.
The healthcare consumerism movement has helped to bring patient expectations front and center.
Adapting healthcare from what has been convenient to the provider, to what is instead convenient for the consumer; offering patients fast, convenient service in the form of online payments, retail clinics, telemedicine, access to their data and an overall improved patient experience.
Healthcare consumerism enables the ‘Empowered Patient‘ as opposed to ‘Consumer‘ because after all, relatively healthy patients may shop for their healthcare, while those that are very sick will not.
So What are the Expectations of Patients?While no two patient populations are the same there are 8 patient expectations that healthcare organizations can’t ignore.
Each of the expectations listed above should be ingrained across the continuum of care – to ensure engagement throughout the patient’s journey.