8 Patient Expectations That Can’t Be Ignored

When it comes to patient engagement half the battle is understanding what the patient expects and the other half is meeting those expectations.

Patients, as consumers in other industries have rising expectations.

The healthcare consumerism movement has helped to bring patient expectations front and center.

Adapting healthcare from what has been convenient to the provider, to what is instead convenient for the consumer; offering patients fast, convenient service in the form of online payments, retail clinics, telemedicine, access to their data and an overall improved patient experience.

Healthcare consumerism enables theEmpowered Patientas opposed toConsumerbecause after all, relatively healthy patients may shop for their healthcare, while those that are very sick will not.

So What are the Expectations of Patients?While no two patient populations are the same there are 8 patient expectations that healthcare organizations can’t ignore.

Each of the expectations listed above should be ingrained across the continuum of care to ensure engagement throughout the patient’s journey.

Source: Perficient
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8 Patient Expectations That Can’t Be Ignored

What Leading Professionals Expect From The Future Of Healthcare

For our Future of Health report, PSFK surveyed over 170 healthcare professionals to get their perspectives on the trends driving the future of the industry.

In our latest report, the Future of Health, we explores how the role of data in healthcare has evolved from a static into a living profile that grows with patients.

In May 2017, PSFK surveyed over 170 healthcare professionals in clinical, corporate and creative roles to get their perspectives on the trends driving the future of the industry.

An analysis of the results pointed to the larger role that technology will play, both by empowering consumers and introducing more data into the health system.

85% say it’s important or very important to enable consumers to performgood enoughdiagnostic tests outside of the doctor’s office using personal devices like mobile and wearables.

92% agree that it is important or very important for the health industry to deploy artificial intelligence and cognitive computing to understand patterns across huge collections of data.

For more insights, and how this data applies to our trends, download the Future of Health report now!

Source: PSFK
What Leading Professionals Expect From The Future Of Healthcare

Healthcare and Technology: Intersecting Our Lives in Ways Never Before Imagined

Just a couple years removed from the age of the electronic health records, technology that already seems dated and antiquated, is no longer monolithic and domineering to the space as it likely seemed in 2010.

The technology – EHRs were supposed to save healthcare and are now nothing but foundational.

When the promise of those solutions faded and as our attention forced us into new technologies we are now seeing developments in technology creating touch points that impact patients “Where they live” and has become the new force behind healthcare technology.

New consumer technologies have and will further level the field.

Finally, ancillary technology will become healthcare IT’s next big thing or the enterprise level professionals working in the space.

Bolt-on technologies will likely reign over current systems such as EHRs, which are falling short.

Stand-alone solutions like EHRs will be marginalized as foundational technology until better solutions replace them; perhaps new administrative technologies that completely surpass what it offered today.

Source: Electronic Health Reporter

Healthcare and Technology: Intersecting Our Lives in Ways Never Before Imagined

Google Doubles Its Health-Related Search Content to Over 900 Conditions

Earlier this year, Google introduced structured, curated, and verified health information information into its Knowledge Graph smart search algorithm.

Initially, the feature was available for 400 conditions – but now Google has increased that number to over 900 conditions.

“We’re making sure to include neglected tropical diseases, a set of infections that affect over 1.5 billion people including 500 million children in poorer regions. We think it’s important for people to have facts on these diseases, such as Dengue Fever, Chikungunya, and Leishmaniasis. Today the feature is still only in U.S. English, but we plan to expand it to more languages and regions,” said Prem Ramaswami, Product Manager in the blog post announcement.

“We’re making sure to include Leishmaniasis of neglected tropical diseases, a set of infections that affect over 1.5 billion people including 500 million children in poorer regions. We think it’s important for people to have facts on these diseases, such as Dengue Fever, Chikungunya, and Leishmaniasis. Today the feature is still only in U.S. English, but we plan to expand it to more languages and regions,. noted”.

In the initial announcement, Google has partnered with the Mayo Clinic verify in-depth information for health and medical conditions.

Google has worked closely with a team of doctors to curate and validate this information including positive, helpful feedback from users and medical professionals, and Dokeep working to bring useful health information to your fingertips, whether in the Google app or on desktop,” said Ramaswami.

According to Google, 1 in 20 Google searches are for health-related information.

Google Doubles Its Health-Related Search Content to Over 900 Conditions

How Prepared Is Your Health System To Compete?

The point is that healthcare has changed except for those institutions which believe that they are healthcare.

Versus your health system, where your patient is making their third call to schedule an appointment, an appointment where the next available opening is three months from now.

By the time your health system is ready to see the patient for an initial appointment, the patient with the heart disease is 12 weeks removed from having received their stent.

“We know the delivery of healthcare has changed from the being fixated on the delivery of acute care to being able to respond in real time to delivering ambulatory services. To adapt to that change, we made some changes.”

Your customers – you can substitute the word patient if it makes you feel more comfortable – want healthcare services now, and they are prepared to try new ways to obtain those services.

If your health system was prepared, if your health system is prepared, it would not be questioning whether it should be amending its 2018 business strategy, it would already be hard at work figuring out how to offer these services.

People, your patients, have redefined what having access to healthcare means to them.

Source: HEALTHSYSTEMCIO.COM

How Prepared Is Your Health System To Compete?

How health IT enables safer medical travel and tourism

IT helps deliver safe medical care and a pleasant trip to facilities overseas. For more than 20 years, IT innovations have improved patient care worldwide. Now, these innovations are helping medical travelers, too.

How so?

  1. First, there are electronic media records. With an EMR system, it’s easy to gather patient clinical notes, diagnostic scans, medical administrator records, and discharge summaries in digital form. By automating and streamlining clinical workflow, IT cuts the time and effort needed to maintain information and create the data trail needed for medical audits and QA procedures.
  2. Then, there are smartphones. Our familiar hand-held computers are becoming an important enabler in the cloud-based healthcare infrastructure. An EMR system deployed in the cloud can make a smartphone a virtual healthcare wallet. Patients can access their medical records from a smartphone and share the information with overseas healthcare providers.
  3. Finally, data mining and analytics. Data mining and analytics technologies combine, prepare and search massive data stores gathered from many sources. Combined with analytics software, a cloud-based EMR system provides easy access to the knowledge and insight that overseas doctors can use to identify medical problems. And, patients can learn about cost-effective treatment for specific diseases and conditions without leaving home.

These innovations work with participants in the medical travel industry to deliver value to patients and business opportunities to entrepreneurs.

Source: The Healthcare IT Guy

How health IT enables safer medical travel and tourism

Evidence of the Effects of Healthcare IT on Healthcare Outcomes

A study by the analytics division of HIMSS UK has, for the first time, highlighted a correlation between the maturity of IT within NHS hospitals and improvements to patient outcomes.

The research, which combines data from 91 NHS hospitals in England together with HIMSS Europe’s proprietary EMRAM capability data demonstrates that those hospitals that have a score of EMRAM Stage 4 and above, have a lower Summary Hospital-Level Mortality Indicator.

John Rayner, Director of Professional Development, HIMSS UK said the findings are a key justification of the investment in healthcare IT going forward: “This report asks us to accept as a general principle that hospitals that are more digitally mature can provide greater levels of patient safety and are more productive than hospitals that have not made investments in technology.” “Stephen Lieber, President and CEO of HIMSS added:”The correlation between these findings will come as no surprise to many of those working in healthcare IT. But for clinicians and patients alike they have the potential to encourage a real step-change in the attitudes towards the benefits of technology, meanwhile assisting professionals in building robust business cases.

“Interestingly, the study also highlights that only when a hospital has the fundamental building blocks in place such as an electronic patient record system and electronic clinical documentation and has reached HIMSS Stage 4, will it start to see these types of clinical benefits, demonstrating that in order to reap the rewards, IT must be a long-term and progressive investment.”

HIMSS Analytics is a part of HIMSS, a cause-based global enterprise that produces health IT thought leadership, education, events, market research and media services around the world.

Founded in 1961, HIMSS encompasses more than 52,000 individuals, of which more than two-thirds work in healthcare provider, governmental and not-for-profit organizations across the globe, plus over 600 corporations and 250 not-for-profit partner organizations, that share the cause of transforming health and healthcare through the best use of IT. HIMSS, headquartered in Chicago, serves the global health IT community with additional offices in the United States, Europe, and Asia.

Source: eHealthNews.eu

Evidence of the Effects of Healthcare IT on Healthcare Outcomes